Pamela J. Cole

		Summary:
	Experience: Technical Writer Software Engineer Photographer Education Honors Portfolio Publications LinkedIn Profile	35 years of technical writing experience including management/editing. Web design and web site administration. Online help development and web publication management. Video production, script writing, and video editing experience. Professional background in journalism and photography. Please contact for current resume. Computer Skills: UNIX administration and shell scripting Sybase / Oracle SQL Windows, Macintosh Desktop Publishing (FrameMaker, Word, etc.) CorelDraw, Photoshop, Illustrator, InDesign Microsoft Office HTML, Dreamweaver, Fireworks RoboHelp, HyperHelp Premiere, Avid Xpress, Final Cut Pro, DVD Workshop
Experience:
		LEAD TECHNICAL WRITER consilium1 Atlanta, GA April 2010 - January 2011 Maintain a suite of user documentation including User Guides, Release Notes, and Wiki pages to support a web-based order entry system for interactive television advertising. Provide training and user administration for Confluence Wiki site. Write marketing case studies and articles for publication. Perform user acceptance testing. Assist in creating and editing all written materials. LEAD TECHNICAL WRITER IHG, Inc. Atlanta, GA August 2007 - February 2010 Lead technical writer for four-person writing team. Documentation for SOA-based Enterprise Architecture group. Business Analyst for Guest Technology development team. Confluence Wiki administration. (Contracting through Signature Consulting) PUBLISHER/EDITOR-IN-CHIEF Southern Screen Report July 2005 - Current Manage all aspects of this print and online magazine. Write articles, assign stories, edit copy, manage advertisers, oversee print production, develop and maintaint website, manage and recruit volunteer staff (2-15 volunteers). Attend and speak at film/video-related functions. Collaborate with state film commissions and local film festival organizers. www.screenreport.com GRADUATE RESEARCH ASSISTANT Georgia State University, Communications Dept. Digital Arts Entertainment Lab (DAEL) September 2001 - May 2004 While pursuing a Master's degree in Communications, administered & maintained software on all lab computers, MAC and PC. Assisted students and faculty with video assignments. Administered QuickTime streaming server and prepared video for streaming. Assisted in all lab duties and teaching activities. TECHNICAL WRITER / WEB DEVELOPER Georgia Department of Natural Resources December 2000-August 2001 Created and edited all technical and user documentation. Developed database-driven online help system using Oracle Forms Developer. Performed Quality Assurance testing and management for several Oracle Forms Developer applications. SR. SOFTWARE ENGINEER BellSouth Applied Technologies March 1999 - May 2000 Managed administration and operation of multiple Sybase databases supporting the MemoryCall IES traffic engineering system. Performed Unix system administration for Sun Solaris platforms. Documented and communicated the backend operations process to all team members. Interacted with vendors and other BellSouth clients to fulfill requests. QUALITY ASSURANCE ENGINEER BellSouth Applied Technologies July 1998-March 1999 Wrote test cases and test plans, and performed alpha and beta level testing. Used DDS Packaging to automatically deliver and install production software packages. Back to top of page. CONTRACT TECHNICAL WRITER March 1994 - March 1998 BellSouth Applied Technologies, Norcross, Georgia. March 1997 - Present. Produce on-line help, Intranet web site technical documentation, and hardcopy technical and user documentation for various telecommunications projects. BellSouth Dot Net, Atlanta, Georgia. March 1996 - December 1996. Maintained Intranet website technical documentation for Internet service provider. AT & T, Duluth, Georgia. January 1995 - February 1996. Updated technical and user documentation for computer checkout application for retail and grocery stores. NDC Corp., Atlanta, Georgia. October 1994 - January 1995. Updated technical and user documentation for inventory management and ordering application for pharmacies. Aeronomics, Inc., Atlanta, Georgia. March 1994 - October 1994. Produced User Guide and System Administrator Guide for SQL Windows-based revenue management software. TECHNICAL WRITER ERDAS, Inc. February 1992 - February 1994 Researched and wrote copy for press releases, professional papers, marketing brochures, and geographic information system (GIS) industry journal articles. Wrote on-line hypertext help and hardcopy technical documentation. Assisted with FrameMaker on-line help system development. Produced training materials and presented in-house software training sessions. PUBLICATIONS MANAGER OM Systems, Inc. November 1988 - February 1992 Developed a Publications Department which published and updated 22 publications. Lobbied for and implemented the utilization of Xerox Ventura Publisher, WordPerfect, and CorelDraw as a desktop publishing system for all company publications, including marketing material. Responsible for text, layout, and production of all printed material: Reference Manuals, User Guides, tutorials, newsletters, brochures, etc. Coordinated with programmers to produce hypertext on-line documentation for a UNIX-based system. Developed new educational and marketing material. TECHNICAL PUBLICATIONS SPECIALIST NCR Corp. January 1986 - October 1988 Researched, designed, and provided camera-ready copy through manual layout for NCR Reader/Sorter hardware parts manual. Wrote Operator's Guide and Programmer's Reference Manual. Back to top of page.
Photography:
		Roswell/Alpharetta Neighbor, Staff Photographer, July 1980 - May 1981 Creative Loafing, Staff Photographer, October 1981 - July 1982 Emory University School of Nursing, Assistant Media Specialist, February 1983 - December 1983. Responsible for photography, videotape, slide production, and equipment maintenance. Georgia State University *Signal,* Photo Editor, September 1984 - December 1985. Southern Voice, Photo Editor, July 1988 - October 1989. Photography Exhibits: 1982 Roswell Arts Festival 1982 Little Five Points Arts Festival Creative Loafing Open House 1982 Solo Exhibit May 1997 "Through the Years: 1980-1990" Back to top of page.
Education:
		GEORGIA STATE UNIVERSITY Atlanta, Georgia December 1985 Bachelor of Arts in Journalism, Minor in English GEORGIA STATE UNIVERSITY Atlanta, Georgia May 2004 Master in Communications, Film/Video/Digital Imaging Back to top of page.
Honors & Awards:
		Harold Davis Outstanding Graduate Service Award, Georgia State University, 2004 Georgia College Press Association (GCPA), Best Editorial Photographer, 1985 GCPA Best News Photographer, 1985 GCPA Best News Photographer, 1984 GCPA Best Sports Photographer, 1984 National College Literary Anthology Photography winner, 1985 National College Teachers of English (NCTE) Award, 1977 Cherokee County Junior Miss, 1977 Portfolio, clip file, and references available. Back to top of page.